Terms and Conditions of Sale

Payment Methods
Credit card. We accept payments via Stripe, which includes the option to pay with Visa, Mastercard, Maestro or American Express.
Payments via PayPal and Stripe are also accepted.

Shipping Methods and Costs
Products ordered on the website are delivered free of charge throughout Italy via Poste Italiane courier;
Orders are usually shipped within 48–72 hours (72–96 hours for islands) from dispatch; if received by 11:00 AM, dispatch takes place the day after the order.
For shipments of products outside the national territory, the cost is €15.00 up to a total weight of 2 kg, and it is in any case necessary to contact us in advance via email (info@ieditore.com) before proceeding with the order.
Please allow four weeks before making an inquiry in case of a missing order.

Online Dispute Resolution (ODR)
What is ODR
ODR (Online Dispute Resolution) is a process that allows consumers residing in the European Union to file complaints regarding online contracts (both for goods and services) with companies based in the EU. Pursuant to Article 14 of Regulation 524/2013/EU, such companies are required to inform users of this possibility and to make available on their website the link to the so-called “ODR platform” provided by the European Commission.
In short, the obligation to inform users arises when:
• a business is based in the EU and sells goods or services online, and
• it sells to European consumers (residents in the EU).

The Platform
The European Commission has set up an online platform providing an alternative dispute resolution tool. This tool can be used by European consumers to resolve, out of court, any disputes relating to and/or arising from online purchase contracts of goods and services. Therefore, if you are a European consumer, you may use this platform to resolve any dispute arising from an online contract with the Owner. The platform is available by clicking here.

---

TERMS AND CONDITIONS OF SALE

Paid Products
Some of the Products offered on this Website as part of the service are subject to payment.
Fees, duration and conditions applicable to the sale of such Products are described below and in the relevant sections of this Website.

Product Description
Prices, descriptions, and availability of Products are specified in the respective sections of this Website and are subject to change without notice.
Although the Products on this Website are presented as accurately as technically possible, representation on this Website by any means (including, as applicable, graphics, images, colors, sounds) is for reference only and does not imply any guarantee regarding the characteristics of the purchased Product.
The features of the selected Product will be specified during the purchase process.

Purchasing Procedure
Each step, from product selection to order submission, is part of the purchasing procedure.
The purchasing procedure includes the following steps:
• Users are requested to select the desired Product and verify their purchase selection.
• After reviewing the information displayed in the purchase selection, Users may place the order by submitting it.

Order Submission
Order submission entails the following:
• The submission of the order constitutes the conclusion of the contract and obliges the User to pay the price, taxes, and any other applicable charges and expenses, as specified on the order page.
• If the purchased Product requires active contribution from the User, such as providing information or personal data, specifications, or special requests, the submission of the order also obliges the User to cooperate accordingly.
• Once the order has been submitted, Users will receive an order receipt confirmation.

All notifications related to the purchase process described above will be sent to the email address provided by the User for this purpose.

Prices
During the purchase process and before order submission, Users are duly informed of all fees, taxes, and costs (including any shipping costs) that will be charged.
Prices on this Website:
• Depending on the section being viewed by the User, include all applicable fees, taxes, and costs or are indicated net of such applicable fees, taxes, and costs.

Payment Methods
Details related to accepted payment methods are highlighted during the purchase process.
Some payment methods are subject to additional conditions or may incur additional costs. Detailed information is provided in the relevant section of this Website.
All payments are handled independently through third-party services. Therefore, this Website does not collect payment-related data – such as credit card numbers – but receives a notification once the payment is successfully completed.
If payment through any of the available methods fails or is declined by the payment service provider, the Owner is not obliged to fulfill the order. Any costs or fees resulting from the failed or declined payment shall be borne by the User.

Retention of Ownership
Until full payment of the purchase price is received by the Owner, the User does not acquire ownership of the ordered Products.

Delivery
Deliveries are made to the address indicated by the User and according to the methods outlined in the order summary.
Upon delivery, Users must verify the contents of the package and promptly report any anomalies using the contact details provided herein or as described in the delivery note. Users may refuse to accept visibly damaged packages.
Delivery may take place in the countries or territories specified in the relevant section of this Website.
Delivery times are indicated on this Website or during the purchase process.

Non-Delivery
The Owner shall not be held liable for any delivery errors due to inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery to the carrier if the latter has been commissioned by the User.
If goods are not delivered or collected at the time or within the deadline specified, they shall be returned to the Owner, who will contact the User to arrange a second delivery attempt or agree on further actions.
Unless otherwise specified, any delivery attempt starting from the second one shall be at the User’s expense.

User Rights
Right of Withdrawal
Unless an exception applies, the User may be entitled to withdraw from the contract within the period specified below (generally 14 days) for any reason and without justification. Further information on the right of withdrawal is provided in this section.

Who Benefits from the Right of Withdrawal
Unless one of the exceptions listed below applies, Users who are acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period specified below, for any reason and without justification.
Users who do not meet these requirements do not benefit from the rights described in this section.

Exercising the Right of Withdrawal
To exercise the right of withdrawal, the User must send the Owner an unequivocal statement of their intention to withdraw from the contract.
To this end, the User may use the withdrawal form template found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable form.
To meet the deadline for exercising the right, the User must send the withdrawal declaration before the withdrawal period expires.

When Does the Withdrawal Period Expire?
• In the case of the purchase of goods, the withdrawal period expires 14 days after the day the User or a third party – other than the carrier and designated by the User – takes possession of the goods.
• In the case of multiple goods ordered together but delivered separately or the purchase of a single good consisting of multiple lots or parts delivered separately, the withdrawal period expires 14 days after the day the User or a third party – other than the carrier and designated by the User – takes possession of the last good, lot or part.

Effects of Withdrawal
The Owner shall reimburse all payments received, including, if made, delivery costs, to Users who have correctly exercised their right of withdrawal.
However, any additional cost resulting from the User’s choice of a delivery method other than the least expensive standard delivery offered by the Owner shall remain the responsibility of the User.
Reimbursement shall be made without undue delay and in any event within 14 days from the day the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund will be made using the same payment method used for the original transaction. The User will not incur any fees as a result of the refund.
Unless the Owner has offered to collect the goods, the User must return them to the Owner or to another person authorized by the Owner to receive them, without undue delay and in any case within 14 days from the day on which they communicated their intention to withdraw.
The deadline is met if the User hands over the goods to the courier or another authorized party before the 14-day period expires.
Reimbursement may be withheld until the goods are received or until the User has supplied proof of having sent them back.
The User is liable for any reduction in the value of the goods resulting from use other than what is necessary to establish their nature, characteristics, and functioning.
Return shipping costs are the User’s responsibility.

---

Legal Warranty of Product Conformity
Under European legislation, the seller guarantees the conformity of goods sold for a minimum period of 2 years from delivery. Therefore, the seller is obliged to ensure that the purchased goods have the quality, functionality or features promised or reasonably foreseeable for at least two years from the time of delivery to the buyer.
If Users are acting as European Consumers, the legal warranty of conformity applies to items available on this Website in accordance with the laws of the country where they usually reside.
National laws of that country may grant such Users broader rights.
Consumers not acting as European Consumers may benefit from conformity guarantees under the laws of the country where they usually reside.

---

Nella prossima parte: responsabilità, limitazioni, manleva, disposizioni legali e clausole finali. Procedo subito.

Limitation of Liability and Indemnification

Australian Users
Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that the User may have under the Competition and Consumer Act 2010 (Cth) or similar state and territory legislation and that constitutes a right which cannot be excluded, restricted or modified in any way (a “Non-Excludable Right”).
To the maximum extent permitted by law, our liability to the User, including liability for breach of a Non-Excludable Right and any other liability not otherwise excluded under these Terms, is limited, at the discretion of the Owner, to re-supplying the services or paying the cost of having the services supplied again.

US Users
Disclaimer of Warranties
The Owner provides this Website “as is” and “as available.” Use of the Service is at the User’s own risk. To the fullest extent permitted by law, the Owner expressly disclaims all conditions, covenants and warranties of any kind – whether express, implied, statutory or otherwise – including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
No advice or information, whether oral or written, obtained by the User from the Owner or through the Service shall create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner and its subsidiaries, affiliates, officers, agents, joint owners of the brand, partners, suppliers and employees do not warrant that:
• the content is accurate, reliable or correct;
• the Service will be available at any particular time or location, uninterrupted or secure;
• any defects or errors will be corrected;
• or that the Service is free of viruses or other harmful components.

Any content downloaded or otherwise obtained through the use of the Service is done at the User’s own risk and the User shall be solely responsible for any damage to their computer system or mobile device or loss of data that results from such download or use of the Service.
The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service. Furthermore, the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or may not function properly with the User’s browser, device, and/or operating system. The Owner cannot be held liable for any perceived or actual damages arising from the content, operation, or use of the Service.

Federal law, some states, and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The limitations and exclusions set forth in this Agreement shall apply to the fullest extent permitted by applicable law.

Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the Owner and its subsidiaries, affiliates, officers, agents, joint owners of the brand, partners, suppliers and employees be liable for:
• any indirect, intentional, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service;
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any error, omission, or inaccuracy in the content;
• personal injury or property damage, of any nature whatsoever, resulting from the User’s access to or use of the Service;
• any unauthorized access to the Owner’s secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any error or omission in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party.

In no event shall the Owner and its subsidiaries, affiliates, officers, agents, joint owners of the brand, partners, suppliers and employees be liable for any claim, proceeding, liability, obligation, damage, loss or cost in an amount exceeding the amount paid by the User to the Owner in the preceding 12 months, or for the duration of this Agreement between the Owner and the User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises in contract, tort, negligence, strict liability or any other basis, even if the Owner has been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the User. These Terms give the User specific legal rights, and the User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, or limitations of liability in these Terms do not apply beyond the limits provided by applicable law.

Indemnification
The User agrees to defend, indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, joint owners of the brand, partners, suppliers and employees from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from:
• the User’s use of and access to the Service, including any data or content transmitted or received by the User;
• the User’s violation of these Terms, including but not limited to any breach of the User’s representations or warranties set forth herein;
• the User’s violation of any third-party rights, including without limitation any rights of privacy or intellectual property;
• the User’s violation of any law, rule or regulation;
• any content submitted from the User’s account, including misleading, false or inaccurate information, and including access by third parties using the User’s personal username and password or other security measures, if applicable;
• the User’s willful misconduct; or
• the User’s violation of any legal provision by the User or its affiliates, officers, agents, joint owners of the brand, partners, suppliers and employees, to the extent allowed by applicable law.

General Provisions

No Waiver
The failure by the Owner to assert any right or claim under these Terms shall not constitute a waiver of such right or claim. No waiver shall be deemed a further or continuing waiver of such or any other term.

Service Interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other changes, providing proper notice to the Users.
Within the limits of the law, the Owner may also decide to suspend or terminate the Service altogether. In case of termination of the Service, the Owner will ensure that Users can retrieve their Personal Data and information in accordance with the law.
Additionally, the Service may be unavailable due to causes beyond the reasonable control of the Owner, such as force majeure (e.g., labor actions, infrastructure failures, blackouts, etc.).

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the prior written consent of the Owner, expressed either directly or through a legitimate resale program.

Privacy Policy
Information regarding the processing of Personal Data is contained in the privacy policy of this Website.

Intellectual Property Rights
Without prejudice to any more specific provision contained in these Terms, all intellectual and industrial property rights, such as copyrights, trademarks, patents, and designs related to this Website are exclusively held by the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.
All trademarks – whether nominal or figurative – and all other marks, trade names, service marks, illustrations, images or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.

Changes to These Terms
The Owner reserves the right to modify these Terms at any time. In such cases, the Owner will duly inform the Users of the changes.
Changes will only affect the relationship with the User going forward.
Continued use of the Service implies acceptance of the updated Terms by the User. If Users do not wish to accept the changes, they must stop using the Service. Failure to accept the updated Terms may result in the right of either party to terminate the Agreement.
The previous applicable version continues to govern the relationship until accepted by the User. The User may obtain such version from the Owner.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of the Contract
The Owner reserves the right to transfer, assign, dispose of, novate, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account.
Provisions regarding changes to these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms without the written consent of the Owner.

Contacts
All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability Clause
Should any provision of these Terms be deemed void or unenforceable under applicable law, the invalidity or unenforceability of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users
Any invalid or unenforceable provision will be interpreted and adjusted to the extent necessary to make it valid, enforceable, and consistent with the original purpose.
These Terms constitute the entire agreement between the User and the Owner with respect to the subject matter and supersede all prior communications, including any previous agreements, between the parties.
These Terms shall be enforced to the fullest extent permitted by law.

European Users
Should any provision of these Terms be or become invalid, unlawful or unenforceable, the parties will endeavor to find, amicably, a valid and enforceable provision replacing the invalid one.
In case of failure to agree, if permitted or required by applicable law, the invalid, unlawful or unenforceable provision shall be replaced by the applicable statutory provision.
Without prejudice to the above, the invalidity, illegality or unenforceability of a particular provision of these Terms shall not nullify the entire Agreement, unless the provisions are essential or of such importance that the parties would not have entered into the contract had they known of the invalidity, or where the remaining provisions would place an undue burden on one of the parties.

---

Applicable Law
These Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document, regardless of conflict of laws rules.

Exception for European Consumers
However, regardless of the foregoing, if the User is acting as a European Consumer and has their habitual residence in a country where the law provides for a higher level of consumer protection, that higher level shall prevail.

Jurisdiction
Exclusive competence to decide on any dispute resulting from or connected to these Terms lies with the court of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for European Consumers
The above does not apply to Users acting as European Consumers or those located in Switzerland, Norway or Iceland.

---

Dispute Resolution

Amicable Dispute Resolution
Users may bring any disputes to the Owner, who will attempt to resolve them amicably.
While Users’ right to take legal action shall always remain unaffected, in case of any disputes relating to the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.
The User may submit a complaint to the Owner’s email address, including a brief description and, if applicable, details of the related order, purchase, or account.
The Owner shall process the request without undue delay and within 21 days of its receipt.

Consumer Dispute Resolution Platform
The European Commission has established an online platform for alternative dispute resolution that facilitates out-of-court settlement of disputes related to and arising from online sales and service contracts.
Therefore, any European Consumer can use such platform to resolve any dispute arising from contracts concluded online. The platform is available here.

---

Definitions and Legal References

This Website (or this Application)
The infrastructure that enables the provision of the Service.

Agreement
Any legally binding or contractual relationship between the Owner and the User governed by these Terms.

Business User
Any User that does not qualify as a Consumer.

European (or Europe)
Applies where a User is physically present or has their registered office within the EU, regardless of nationality.

Withdrawal Form Template
Addressed to:
INFERMIERISTICA EDITORE (iEditore) – Via Gorizia 1A, Trani (BT) 76125, Italy
info@ieditore.com

I/we hereby give notice that I/we withdraw from my/our contract of sale for the following goods/services:
_____________________________________________ (insert description of goods/services to be withdrawn from)
• Ordered on: _____________________________________________
• Received on: _____________________________________________
• Name of consumer(s): _____________________________________________
• Address of consumer(s): _____________________________________________
• Date: _____________________________________________
(Sign only if this form is notified on paper)

Owner (or We)
Indicates the natural or legal person that provides this Website and/or offers the Service to Users.

Product
A good or service available for purchase through this Website, such as a physical good, digital files, software, booking services, etc. The sale of a Product may be part of the Service.

Service
The service provided through this Website as described in these Terms and on this Website.

Terms
All provisions applicable to the use of this Website and/or the provision of the Service as described in this document and in any related document or agreement, in their most current version.

User (or You)
Indicates any natural person using this Website.

Consumer
Any natural person who, as a User, uses goods or services for personal use and, in general, acts for purposes unrelated to their business, trade, craft or profession.